betqq Privacy Policy — How We Protect Your Data

1. Overview

betqq takes the privacy of its players seriously. This Privacy Policy sets out how betqq collects, processes, stores and protects personal information belonging to players who use our platform in Pakistan. It also explains the rights you have in relation to your data and how to exercise them.

The betqq platform is designed specifically for Pakistani players. This means the data we collect and process is shaped by the way Pakistani users interact with the platform — through JazzCash, Easypaisa and Raast deposits; through cricket and PSL betting; through the betqq Android APK and iOS app; and through our live casino and bingo products. Privacy considerations throughout this policy reflect those realities.

betqq acts as the data controller for all personal information collected through the platform. If you have any questions about how your data is handled, you can reach our support team at any time through the live chat in the app or website, or by emailing [email protected]. We will respond within a reasonable time and with a useful answer — not a generic template.

2. Data We Collect

betqq collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information from third parties such as payment processors. The following table summarises the categories of data we collect:

betqq does not collect any data that is not necessary for the operation of the platform, fraud prevention or legal compliance. We do not collect sensitive personal data such as biometric data, health information or religious beliefs.

3. How We Use Your Data

The personal data betqq collects is used for the following specific purposes:

• Account creation and management: Your identity and contact data are used to set up and maintain your betqq account, verify your identity and enable secure login.
• Processing PKR transactions: Financial data is used to process deposits via JazzCash, Easypaisa, Raast, bank transfer and cards, and to pay out withdrawal requests accurately.
• Platform personalisation: Activity data helps betqq show you relevant cricket markets, PSL promotions and game recommendations that match your preferences.
• Customer support: Communications data is used by our support team to respond to your questions, resolve disputes and handle account-related requests.
• Fraud prevention and AML compliance: Technical and financial data is monitored continuously to detect and prevent fraudulent activity, money laundering and account abuse.
• Responsible gaming: Activity and responsible gaming data is used to monitor for signs of problem gambling and to apply limits, reminders or self-exclusions where requested or required.
• Marketing communications: Where you have opted in, contact data is used to send you promotional offers, bonus notifications and platform updates. You can opt out at any time through your account settings.
• Platform improvement: Aggregated and anonymised technical and activity data is used to identify bugs, improve platform performance and develop new features.

betqq does not use your personal data for automated decision-making that produces significant legal effects without human review. Where automated processes are used — for example, in fraud detection — any decision that affects your account access will be reviewed by a member of the betqq compliance team before action is taken.

4. Legal Basis for Processing

betqq processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing your identity, contact and financial data is necessary to provide the betqq service you signed up for. Without this data we cannot create your account, process your PKR deposits or pay out your winnings.
• Legal obligation: betqq is required by applicable law to conduct KYC verification, maintain AML records and retain certain financial transaction data for a defined period.
• Legitimate interests: betqq processes technical and activity data to prevent fraud, maintain platform security and improve the service, provided those interests are not overridden by your rights.
• Consent: Where betqq sends marketing communications or uses optional cookies, this is done only where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing

betqq does not sell, rent or trade your personal data to any third party for their own commercial purposes. Your data may be shared in the following limited circumstances:

• Payment processors: Financial data is shared with JazzCash, Easypaisa, Raast and other payment partners solely for the purpose of processing your PKR deposits and withdrawals.
• Identity verification providers: Identity data and CNIC information may be shared with third-party KYC providers to complete account verification. These providers are contractually bound to process data only for verification purposes.
• Game suppliers: When you play a live casino game or slot provided by a third-party supplier, limited activity data may be shared with that supplier to deliver the game correctly. Suppliers are required to handle this data in accordance with their own privacy obligations.
• Legal and regulatory authorities: Where betqq is required by law or a legitimate legal process to disclose data — for example, in response to a court order or a lawful request from a law enforcement authority — we will comply with that requirement.
• Business transfers: In the event of a merger, acquisition or sale of betqq assets, your data may be transferred to the acquiring entity. You will be notified of any such transfer and given the opportunity to request deletion of your data.

All third parties who receive betqq player data are required to implement appropriate security measures and to use the data only for the purpose for which it was shared. betqq does not permit third-party processors to use your data for their own independent purposes.

6. Payments & PKR Transaction Data

Given that all betqq transactions are conducted in PKR using Pakistan-based payment methods, we want to be specific about how payment data is handled:

• betqq does not store your full JazzCash or Easypaisa PIN or your bank account password at any point. Payment authentication happens directly on the payment provider's infrastructure.
• Transaction references, amounts and timestamps are stored on betqq's secure servers to maintain your account balance accurately and to handle any withdrawal or refund requests.
• Where a deposit is flagged by our AML systems, the transaction record may be reviewed by betqq's compliance team. This process is standard across all reputable online platforms and is not a reflection of any wrongdoing on your part.
• Raast and bank transfer details you provide for withdrawals are stored in encrypted form and are accessible only to betqq's payment processing team.

7. Cookies & Tracking Technologies

betqq uses cookies and similar tracking technologies on the betqq.onl website and within the betqq app to make the platform work correctly and to understand how players use it. The types of cookies we use are:

• Essential cookies: These are necessary for the platform to function. They maintain your login session, remember your language preference and keep your betting slip intact. You cannot opt out of essential cookies without disabling the platform.
• Analytics cookies: These help betqq understand which pages are most visited, how long players spend on different sections and where technical errors occur. Analytics data is aggregated and does not identify individual players.
• Preference cookies: These remember your display preferences — for example, which cricket leagues you have pinned or which live casino tables you visit most often.
• Marketing cookies: Where you have opted in, marketing cookies allow betqq to show you relevant promotional offers related to PSL betting, upcoming cricket tournaments or casino bonuses. You can disable marketing cookies at any time through your account settings or your browser settings.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of parts of the betqq platform. The betqq app uses equivalent in-app tracking technologies governed by the same principles set out here.

8. Data Retention

betqq retains your personal data only for as long as it is necessary for the purposes described in this policy or as required by applicable law. The general retention periods we apply are:

• Active account data: Retained for the full duration of your account being open plus a minimum of five years after account closure to satisfy AML record-keeping requirements.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction.
• KYC and identity documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Support communications: Live chat transcripts and email records are retained for two years from the date of the interaction, unless a specific dispute or legal requirement requires longer retention.
• Marketing opt-in records: Retained for the period of your marketing consent plus two years to demonstrate compliance if required.

When data is no longer required, betqq securely deletes or anonymises it so that it can no longer be linked to any individual player. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.

9. Security Measures

betqq implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction:

• All data transmitted between your device and betqq servers is encrypted using TLS (Transport Layer Security).
• Passwords are stored using industry-standard one-way hashing algorithms. betqq staff cannot view your password.
• Access to player data within betqq is restricted on a strict need-to-know basis. Only staff with a legitimate operational reason can access account data.
• betqq's servers are hosted in secure data centres with physical access controls, continuous monitoring and regular security audits.
• Two-factor authentication (2FA) is available for player accounts and is mandatory for betqq staff accessing internal systems.
• betqq conducts periodic security assessments and responds promptly to any identified vulnerabilities.

No security system is completely impenetrable. In the event of a data breach that is likely to affect your rights or interests, betqq will notify affected players as quickly as reasonably possible and will take immediate steps to contain and remediate the breach.

10. Your Rights

As a betqq account holder you have the following rights in relation to your personal data. To exercise any of these rights, contact betqq support via live chat or at [email protected]:

betqq will respond to all data rights requests within a reasonable timeframe. Where a request is complex or numerous, we may extend the response period and will notify you of the extension and the reason for it.

11. Minors

betqq is strictly for players aged 18 and above. We do not knowingly collect or process personal data belonging to anyone under 18. If during account verification we identify or have reasonable grounds to believe that an account holder is under 18, the account will be suspended immediately, all associated data will be reviewed and any deposits will be returned to the original payment source.

If you are a parent or guardian and believe that a minor in your care has registered on betqq, please contact support at [email protected] immediately. We will investigate and take appropriate action without delay.

12. Changes to This Privacy Policy

betqq may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable law or improvements to our data practices. When material changes are made, betqq will notify active players via an in-app notification or an email to the registered address before the changes take effect.

The updated Privacy Policy will always be available at betqq.onl/privacy-policy with the effective date clearly shown. We encourage you to review this page periodically — particularly before major cricket seasons and PSL tournaments when platform activity increases and new features may be launched. Your continued use of betqq after an update constitutes acceptance of the revised policy.

13. Contact & Complaints

If you have a question about this Privacy Policy, want to exercise a data right or wish to raise a concern about how betqq has handled your personal data, please get in touch through one of the following channels:

• Live Chat: Available 24/7 within the betqq website and mobile app — the fastest route to our support team
• Email: [email protected] — for formal data requests, complaints or document submissions
• FAQ: Visit /faq for answers to common questions about accounts, data and privacy settings

betqq's support team is available around the clock and is familiar with the specific concerns of Pakistani players. You will receive a genuine, considered response — not a copy-paste reply that does not address what you actually asked.